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Refunds and Exchanges

Returning items purchased online

If you need to return an online purchase, our returns process could not be easier.

You have 14 days to request a refund or exchange your purchases from the date that you received your goods. If a return is received outside of this period, it is at Cashmirino’s discretion to accept it or not.

For those who live in the UK and Europe, we will collect your ordered goods from your home, work place or an alternative address free of charge. Only the first exchange or refund will be complimentary.

Customers outside of the UK and the EU will be responsible for the cost of returning goods to us. This includes taxes and duties.

Returns Policy

Please make sure your items are returned new, unused and with all Cashmirino labels and tags still attached. Returns that do not meet these conditions will not be accepted and will be sent back to you.

We will not accept returns on swimwear that has been worn or soiled.

If you are unsure about keeping your shoes, please try on the shoes on a carpet or soft surface to avoid damage to the sole.

If you have any further questions, please contact our customer care team on [email protected].

Our policy does not affect your statutory rights.

How can I return/exchange my purchases?

To book a return, please follow these simple steps:

  1. Request a return by e-mailing us on [email protected]. In your e-mail, please include your order number and the reason for your return/exchange.
  2. Once your request has been approved, a member of our customer care team will e-mail you with a waybill number.
  3. Then, you will need to book your free collection on www.UPS.com.
  4. Alternatively, UK customers can drop off their return/exchange at any UPS Access Point.

To ensure that your return/exchange is covered by Cashmirino’s complimentary service, you must send your return/exchange back from the same country that it was delivered to. Orders sent back from a different destination will incur additional charges and potential delays through customs.

It is preferable that you return your purchases to us through the outlined courier and method to ensure that they are insured and protected. If you return via another means, we will not accept liability for any loss or damage. If you wish to do this, you can send your purchase to the following address:

Cashmirino London Limited
2 Vencourt Place
Ravenscourt Park
Hammersmith
W6 9NU

Receiving a refund

Once we have received your return and we are satisfied that the item is in its original condition, you will receive an e-mail within 3 days notifying you that your refund has been processed.

Please note that refunds can take up to 14 working days to show on your account due to varying processing times between payment providers.

Your refund will only be credited to the original payment method made to purchase the order.

Taxes & Duties

All sales and taxes will be refunded if your order has been delivered to a country within the EU. Custom duties and sales taxes are non-refundable through Cashmirino London Limited. For those customers outside of the EU, you may be able to recover these sums by contacting your local customs bureau. Please note, this may not be available for all countries.

Gifts

To arrange a gift return, please email [email protected].

Please note that you cannot return goods bought from our website at our store.

Returning items purchased in our store

Please note that you cannot returns goods bought from our store through our website.

You have 14 days to request a refund or exchange your purchases from the date that you purchased your goods from our store. If a return is received outside of this period, it is at Cashmirino’s discretion to accept it or not.

Returns policy – same as for online purchases above and we will also need to see your receipt.

Receiving a refund – please note we only exchange items in the store for items bought only in the store. We do not refund items bought in the store.

Gifts – gift returns will also be processed when you return goods to the store.

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